Introduction

HealthNest New Zealand ("HealthNest", "we", "us", or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from healthnest.co.nz.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information:

Personal Identification Information

• Full name
• Email address
• Phone number
• Delivery and billing address

Payment Information

• Payment is processed securely through third-party payment providers. HealthNest does not store your full credit card or payment details on our servers.

Technical & Usage Information

• IP address
• Browser type and version
• Pages visited on our website
• Time and date of your visit
• Referring website

Communications

• Emails or messages you send to us
• Newsletter subscription details

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders
• To send order confirmations, shipping updates, and receipts
• To respond to customer service enquiries
• To send promotional emails and newsletters (only if you have opted in)
• To improve our website, products, and services
• To detect and prevent fraud or unauthorised activity
• To comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third parties only where necessary to operate our business, including:

• Payment processors (e.g. Shopify Payments, Stripe, PayPal) to securely handle transactions
• Courier and shipping providers to deliver your orders
• Email marketing platforms (e.g. Klaviyo, Mailchimp) for newsletters you have opted into
• Analytics providers (e.g. Google Analytics) to understand website usage

All third-party providers are required to keep your information confidential and use it only for the specific purpose we have engaged them for.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember items in your shopping cart
• Understand how visitors use our website
• Deliver relevant advertising

You can choose to disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by New Zealand law. If you wish to have your personal information deleted, please contact us at support@healthnest.co.nz.

6. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@healthnest.co.nz.

7. Security

We take the security of your personal information seriously. Our website uses SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our website. We implement appropriate technical and organisational measures to safeguard your information against unauthorised access, loss, or misuse.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

HealthNest New Zealand
📧 support@healthnest.co.nz
🌐 www.healthnest.co.nz
📍 New Zealand Based & Operated