Frequently asked questions
How do I place an order?
Simply browse our website, add your chosen products to your cart, and proceed to checkout. Follow the steps to enter your delivery details and complete payment. You will receive an order confirmation email once your order has been placed successfully.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express. We also accept payment via PayPal, Afterpay, and other payment options available at checkout.
Can I change or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible at support@healthnest.co.nz if you need to make any changes. Once an order has been dispatched, we are unable to make changes or cancellations.
Will I receive a confirmation after placing my order?
Yes. You will receive an order confirmation email shortly after placing your order. If you do not receive it within a few minutes, please check your spam or junk folder.
Is it safe to shop on HealthNest?
Absolutely. Our website uses SSL encryption and all payments are processed through secure, trusted payment providers. Your personal and payment details are fully protected.
Do you offer Afterpay or buy now pay later options?
Yes, we offer Afterpay at checkout, allowing you to split your purchase into four interest-free fortnightly payments.